Blog | Family Business Alliance

FBA Welcomes Kelly Plawinski to the Board of Directors

GRAND RAPIDS, MI / January 18 –  Kelly Plawinski has been elected to serve as a Family Business Alliance Board Member for a three-year term.

Plawinski is currently the Chief Operating Officer and Integrator at Adamy Valuation, a second-generation family business and FBA Member. She is responsible for the organization’s strategy and vision, firm operations, financial and HR oversight, as well as firm leadership. Prior to joining Adamy Valuation, Kelly had a successful and fulfilling corporate finance career at Ford Motor Company. Her background included over a decade of experience in process improvement, financial reporting, and guiding corporate-wide strategies.

Kelly Plawinski

Plawinski also serves as President for ACG of Western Michigan and has volunteered at organizations including LeaderWork, a Holland based leadership program, as a teacher for Junior Achievement, and a Candidate Concierge for Hello West Michigan. She received her undergraduate at Purdue University and completed her MBA at Michigan State University – Eli Broad College of Business.

About Family Business Alliance:

Family Business Alliance, West Michigan’s only association of family business organization, seeks to preserve our unique culture of family driven organizations. Established over 15 years ago by local leaders of family businesses, today we represent nearly 200 family run organizations. Together we create connections, elevate leadership, and navigate governance to advance family business in the West Michigan Community.

Written by Robin Burns

Santa Sleighs Succession

With the holiday season in full swing, we’d be remised not to mention one of the most famous family businesses: Santa Claus, Inc. The North Pole and Santa’s Workshop have been a well-oiled, family business for centuries with Santa and Mrs. Claus at the helm. 

While the couple is not traditionally shown with children, there are a few stories depicting their families. For example, James Patterson’s, Noel, (2004) told the story of their daughter, Chrissie. When Santa was overwhelmed with market and corporate challenges, Chrissie took the reins to save the family business (and Christmas).

More recently, Disney Plus’s, Noelle (2019) was about two Claus children, Nick and Noelle Kringle.

A poster from the movie, Noelle, with actors Anna Kendrick and Bill Harder in red and white Santa outfits looking at the camera. — “Noelle” Cover

While Nick was the poised successor, he ultimately headed south, leaving Noelle to do the job.

As with any family business, Santa Claus Inc., could benefit from intentional succession planning to preserve the legacy and advance the family business. As the Director of Family Business Alliance, here are some tips I might share with Santa to help guide him to sleigh succession and keep the family business thriving for many Christmases to come.

Focus on Legacy and Values.

The Clauses dedicated their lives to making the world a better place. One gift at a time, the family worked to instill the importance of compassion, kindness, and generosity. Deliberate on the values, traditions, and core operating principles of your business. Develop a mission and values statement that clearly communicates the purpose of the business – to the family, its employees, and community.

Frequent Family Conversations are Key.

Establish family meetings to initiate open and honest conversations about the future of the business. Encourage family members to express their interests, aspirations, concerns, and willingness to participate in business. Transparency and honesty can help rising generations feel bought in.

Embrace Innovation.

While tradition is the heart of Christmas, integrating innovations such as data analytics or artificial intelligence could help automate the naughty and nice list and streamline the delivery process. Embracing innovative concepts can future proof the family business for centuries to come.

Identify and Nurture Potential Successors.

Consider those who not only exhibit a deep understanding of the business, but who share the passion for the business and its legacy. Exposure to the elves and workshop, the list checking process, and the global logistics of Christmas are all key elements of the business that should be shared and mentored.

Define Roles and Responsibilities.

Succession is a process of gradually transferring responsibilities to ensure a seamless transition. Assess the skills and roles best suited for each family member just as you would in hiring each elf. What additional professional development opportunities are available to help build confidence and expand upon these skills? Learning to manage everything from operations, culture, and innovation is critical. As the next generation steps up, outline how the current generation can begin to release the reigns.

Succeed at Succession this Season

Santa Claus, Inc. has successfully delivered delight to children and families for centuries. Each year, the extensive operation requires planning, deliberation, and adaptation. Family business succession planning can feel just as daunting as traveling around the world in one night. Succession planning is not a sprint; it’s a thoughtful marathon and a process. With the right preparation and tools, it is possible.

In collaboration with Family Business Consulting Group, Family Business Alliance has designed Succeeding at Succession to provide specialized knowledge in navigating succession complexities and valuable insights from other family businesses. This program is designed to help initiate a plan that aligns with best practices while respecting the unique needs and individuality of each family.

Shop Local Family Businesses: West Michigan Holiday Gift Guide 2023

In West Michigan, we are fortunate to have a thriving culture of both locally owned businesses and family-owned businesses that contribute to the vibrancy of our region. Shopping locally helps keep more money right here in our community, strengthening our economy, and you can often find uniquely curated gifts within independently and family-owned business. There is no better time than the holiday season to think twice about where we’re spending our hard-earned dollars! Be sure to support local, family-owned businesses in West Michigan this season. Read on below for a list of ways to support some of FBA’s members – all of which have local, family ownership.

Big O’ Smokehouse: Stop in at Big O’Smokehouse market in Caledonia and pick up some of West Michigan’s best smoked fish products, spreads, jerky, and more! With 5 generations working in the seafood industry, their products will score big at your holiday parties and for the seafood lover.
Eastern Floral: From custom gift baskets, holiday plants and greens, to a curated gift shop, Eastern Floral can be a one-stop shop for gifts for others – and yourself! Consider one of their floral subscriptions or floral design classes for a unique gift.
Game Room Guys: Check out Game Room Guys’ selection of arcade games, pinball, air hockey, and more for the gamer on your list, or outfit your basement with a new game to keep Christmas night interesting!
Hometown Pharmacy: With over 36 West Michigan locations, Hometown Pharmacy is proud to offer excellent service with prescription maintenance, pharmacy services, and specialized gift departments. Plus, they offer free gift wrapping on purchases over $15!
Johnson’s Workbench: For a handmade gift, be sure to check out the Johnson’s Workbench retail stores. A division of L.L. Johnson Lumber, the stores are located in Charlotte, MI and South Bend, IN and boast anything a woodworker would need for the perfect gift. From tools and machinery to hardwood lumber, they have it all.
Koorey Creations: Looking for a one-of-a-kind gift? Consider Koorey Creations’ custom jewelry services. They also offer several artfully crafted jewelry collections with ready-to-wear pieces.
Ludema’s Floral: For over 100 years, Ludema’s has been serving West Michigan’s with their garden and floral offerings. Pick up some beautiful winter arrangements, poinsettias, or give a gift card for the green thumb in your life to shop bulbs or starter plants come Spring.
Meijer: No holiday dinner or stocking is complete without a trip to Meijer!
Shannon Cohen: From inspirational books, to empowering mugs, stationary, and apparel, Shannon Cohen products are sure to be a hit with your holiday gifting.
Swisslane Farms: Head to Swisslane Farm’s Dairy Discovery Specialty Shop to create or purchase a curated gift basket with locally made cheese, beef products, jams, salsas, syrups, and more. It’s also a perfect stop for hosting during the holidays.
Verhey Carpets: If you’re looking to spruce up your home before your holiday parties, stop in to Verhey Carpets. With an assortment of quality area rugs, window treatments and more, it never hurts to stop by their showroom.
Wesco: Need a gift for the hard-to-buy for teenager or a useful white elephant gift? Stop in to a Wesco convenient store and purchase a gift card! You can’t go wrong with a gas card.

Check out the family-owned service providers below for additional ways to support local businesses this season!

Catered Creations: Hosting the holiday party? Get in touch with Catered Creations for all of your catering needs.
Curtis Cleaners: Skip the laundry and opt for dry cleaning services before and after your holiday parties with Curtis Cleaners. The family-owned business has locations throughout West Michigan.
Evergreen Sprinkling: Give yourself the gift of less stress this winter and opt for Evergreen Springling’s residential and commercial snow removal services. (North Holland Only)
Holland Litho: For beautiful stationery and great customer service, consider Holland Litho Printing Service for any of your holiday cards or other printed materials.
Wonderland Tire Company & Meekhof Tire Sales & Service: Need new tires before the lake effect starts? Check out one of these two family-owned businesses for all your tire needs and routine car maintenance services like oil changes and alignments.
WM Doors & Closets: Once the holidays are over, it’s time to get organized! West Michigan Doors & Closets can help you get organized and attain your New Year resolutions with just about any custom organization project.

Did we miss an FBA business? Email us (fba@fbagr.org) to be added to this list!

Architects of Legacy: Family Business Leader Spotlight

In family businesses, legacy isn’t built overnight. It’s scaffolded through generations of stewards who uphold and transcend the values of their families and businesses.

Architects of Legacy is a series profiling West Michigan family business leaders brought to you in partnership between Family Business Alliance and Memory Lane Jane.

Lisa Jackson, President, Contract Dewatering Services

What was your first job?

My first job was at our family business. I started in the summer before eighth grade doing any dirty work that needed to be done. I cut pipe; I helped maintain equipment; I swabbed the floors.

How did you become involved in your family’s business?

I was always interested in what my dad was doing. He started the company when I was 7 years old. I remember helping him out in the side yard, putting pipe together for a well point header. Mom ran the office out of our basement, so I helped her with various tasks. Our home phone number was also our business number, so, even as a young girl, I was screening and answering phone calls.

When I went off to school at Aquinas, I had the intention of coming back to our family business. I double-majored in business administration and environmental studies. After graduation, I became the payroll tech in the office.

What was most challenging about stepping into the leadership role of your family business?

My leadership role happened after an unplanned transition period. Essentially, I was thrust into the job without a plan in place. I had to make decisions very quickly because my family, my team, and our customers were relying on me. I couldn’t let them down.

What was most exciting ?

The exciting part came later in exploring what I could actually do with the opportunity in front of me—all the work, research, and learning to be done. The whole journey has been exciting. I have some awesome employees, which makes all the difference. At the 10-year mark, I felt like I could finally stop, take a breath, and reflect on everything we’d accomplished.

What advice would you give to the next generation of women working to find and build their voice in a family business?

Be curious and willing to learn. Do your research; trust your strengths. You have something great to offer. Do it scared, then find the courage to lead. (It’s a lot easier than said than done, but you can do it.)

What leadership lessons have you learned from the previous generation that you rely on today?

I learned the value of grit and hard work from my parents. When times get tough, we roll up our sleeves and we go to work. That’s what we’ve always done. We figure it out. My parents are the hardest workers I know.

How do you keep your family business’ story and legacy alive?

We tell a lot of stories, even amongst our team and crew at work. I think we keep the legacy of our family business alive by reminiscing. A lot of our long-standing employees have stories that go all the way back to the very beginning. Even at our company parties, we like to get together and laugh about some of the things that have happened through the years. Storytelling is part of our personal family history, as well—that’s how we keep the memory alive of family members who have since passed.

What makes you most proud of your family business?

I’m so proud of the growth I’ve seen across my entire team. I absolutely love being a part of a team; we are so much more than just a sum of our parts. I think it’s so special to see what incredible things a group of people can do when they come together.

What book is on your nightstand?

“The Infinite Game” by Simon Sinek—it’s a great book that discusses business as an infinite, rather than finite, game. In a finite game, there’s a score and a winner. An infinite game is perpetuated over time; you’re making long-term decisions for the infinite game. The book talks about caring for employees over the numbers on your financials, which is an aspect that resonates with me. Our people are the most important part of our organization because, without them, we aren’t anything.

What is bringing you joy right now?

I love watching my adult children blossom into wonderful people. I have a 15-month-old granddaughter who brings pure joy into all of our lives.

About Contract Dewatering Services

Contract Dewatering Services uses drilling and pumping methods to lower the groundwater temporarily for underground construction. We work anywhere that construction underground takes place below the natural groundwater table so that construction can move forward. CDS primarily serves the expanded Midwest—the middle states of the U.S.

Are Cybercriminals Knocking on your Door?

How to Manage the Risk of Cyber Attacks

i3 Business Solutions is a first-generation family business owned and run by Mike Ritsema, and his son, Marcus. Founded in 2004, the business is headquartered in Grand Rapids and has offices in Farmington Hills. In honor of Tech Week GR 2023, they have provided Member Insights on Cybersecurity for family Businesses.

i3 Business Solutions becomes or assists the technology department for almost 100 companies and 4,000 end users in the State of Michigan.

Cybersecurity Threat

Despite layers of cybersecurity protection, every month we continue to see compromises to Michigan businesses’ technology. How can this be?

According to the Verizon 2023 Data Breach Investigations Report (DBIR) 50% – that’s half of all cybersecurity incidents are due to social engineering. That means mistakes by the ‘human firewall.’ Furthermore, 74% – that’s ¾ of all breaches involve the human element – again, that’s mistakes by people in our companies. Human error.

The three primary ways that cyber attackers access organizational data are:

Stolen credentials
Phishing – whale or spear phishing
Exploitation of vulnerabilities.

The Microsoft image displayed is an example of mistakes people make on a regular basis.

Screen grab of a Microsoft security checkpoint

“Oh, I need to login again to confirm my account,” we think.

“Oh, I have a security alert and have to confirm my identity,” we click away as we rush through our day.

Clicking on the fake link and entering my login, password, and 2-Factor authentication hand our credentials to the threat actors. They’re going to work. They’re moving around in my network or Microsoft 365 or Google Business Suite account. They’re in there and will lay in wait for weeks or months – watching, learning, scheming, planning the way they’ll exploit the information.

More and more, cybercriminals are creating near perfect narrowly targeted emails directed at owners, executives, finance, and technology professionals. We call this whale or spear phishing.

Protection

That socially planned targeted attack means that all the firewalls and antivirus in the world can’t stop our employees from making a mistake! We must figure out how to protect our businesses from ACH mistakes, ransomware, and data exfiltration.

In cybersecurity we say it’s not if you’ll be hacked but when you’ll be hacked. Sad but true.

Action:

What are the top 7 things we can do to protect our businesses?

Test & educate your team using a structured cybersecurity phish testing and training system.
Implement Multifactor Authentication (MFA – 2-Factor) across ALL cloud or online systems – especially email.
Implement Multiperson Authentication within your financial controls. That is, any change to ACH checking and routing account numbers or payroll data must be confirmed by a second person and a phone call to a known number to hear a (known) person’s voice.
Implement Endpoint Detection & Response (EDR) which is the next generation antivirus that not only protects our PCs, Laptops, Macs, and servers – but also detects and automatically responds to threats.
Review, manage, and deactivate former employee accounts and administrator rights across all relevant systems.
Buy cybersecurity insurance.
Confirm that you have a discrete offsite air-gapped backup to your most important information and data. Can you actually restore from those backups?

Responsibility & Risk:

Business owners, partners, executives, and managers focus on 4 business functions:

Profitability – sustainability
Productivity – efficiency
Differentiation – value proposition
Risk mitigation.

For me, risk mitigation is the highest on that list. We manage many risks in business: financial, physical, employee, and financial are just a few. During the Great Recession 15 years ago and the 2020 Covid-19 pandemic, managing the financial risk of i3 Business Solutions was my highest priority. We manage risk with various controls and review processes to assure consistent operation and growth.

Your IT Manager or technology provider are the stewards of your technology risk. You, the family business owner, partner, shareholder, or executive team own the risk.

Collar your IT Manager or technology provider and ask the above seven questions. Oh, a couple of them go to your Finance Manager or accounting assistant. Copy / paste and email the list to the appropriate individuals.

There are 18 controls and 153 safeguards in the Center for Internet Security’s cybersecurity framework. Get started today by asking the above 7 questions. Consider a wider cybersecurity assessment if you’re more concerned.

How K Group Companies Has Thrived for 40+ Years as a Second-Generation Family Technology Business

We had the pleasure of speaking with Ben Kuncaitis from K Group Companies, a second-generation family business that has been in the technology space for over 40 years. Ben shared his insider insights on how the industry has evolved, their company’s history, artificial intelligence, and how businesses can prepare for the constantly changing industry.

About K Group Companies

A man and woman smiling for the camera in an old room with may papers and files around

Founders Mike Sr. and Elouise Kuncaitis in the early days of K Group Companies

K Group Companies has a rich family history, dating back to 1979 when Ben’s father, Mike Kuncaitis Sr., founded the first of the K Group Companies. Mike Sr. had already been serving in the tech industry and saw a path forward to launching his own firm.

At the time, the main business consisted of supporting large mainframe computers, programming, and maintenance. They were “machines the size of a room,” explained Ben. “We had a division of our business that even fixed typewriters at one point.” Evidently, the industry has evolved significantly since their founding days.

When asked why his parents chose to work in the tech industry, Ben responded, “I think they saw it as the future. I think he was wise enough to know that.”

Ben, alongside two of his brothers – Chris and Mike, Jr.- have since taken ownership and operation of the companies. As Ben recalls, he and his siblings were integrated into the business early on. “I would say it’s in us. Tech brings a lot of challenges, and you have to like change. If you don’t like change, you’re in the wrong industry. He’s always taught us to run at challenges, not run from them.”

According to Ben, his father “had a high business acumen.” As Mike Sr. continued to build the company’s foundation, he prided himself on creating a true partner relationship with his clients by being their trusted tech advisor and consultant. To this day, this valuable legacy rings true with K Group Companies and how business is done. “We’re able to meet a client at their level and scale with them as they grow, by leveraging technology,” explained Ben.

Three business men standing side by side and smiling at the camera

The second generation leaders. Pictured from left to right Mike Jr., Ben, and Chris Kuncaitis

Industry Insights

In their more than forty years in business, a lot has changed in the industry. “As far as going from where the supercomputer was the size of a room, to where it can basically fit in the palm of your hand. That’s quite a swing.” Naturally, the landscape shifted alongside the structures themselves.

One industry shift is the focus on and importance of cybersecurity. This is an ever-changing topic and is one of the fastest moving areas of technology. “It’s not a matter of “if”, but “when”, there will be a breach,” said Ben. “A breach is going to happen, so it’s important to put yourself in a position of strength, in the healthiest way possible.”

K Group’s Evolution

The K Group team at a team outing

To support this, the company recently rebranded as K Group Companies, effectively combining their four primary divisions under one umbrella.

These divisions include Standard Computer Systems Inc., Riverview Service, K Data Systems, and Data Consultants. This approach allows them to provide clients with finely tuned solutions, provided by their team of highly skilled, experienced, and specialized professionals.

The unification of their brands brings better alignment to their new divisions in the previous individual companies, as well as making their services more accessible to customers that traditionally work with one or more of the teams.

Through internal growth with new ventures and acquisitions over the years, K Group Companies can provide services for about anything pertaining to technology. Much like technology itself, the family business K-Group Companies has consistently expanded and evolved along with the industry.

FBA Announces the Leadership Class of 2023

GRAND RAPIDS, MI / August 3 – Family Business Alliance is excited to announce the participants for Leading Forward, The Institute to Inspire and Develop Michigan’s Family Business Leaders. Leading Forward is the only leadership program in West Michigan which connects family business leaders to learn and support one another on their leadership journey. The program invites family business leaders to hone their skills and overcome the unique challenges of family business leadership for the betterment of the family, the organization, and community.

“These leaders are challenged not only with economic and market disruptions, but also the responsibility of stewardship to the family enterprise. They take on the responsibility of actively guiding the family members, imparting their values in the family and organization, and re-igniting innovation and reinvention by seeking new opportunities in a world that was very much different from the prior generation. Their success is critical to the family business culture and continued economic impact of West Michigan,” stated Robin Burns, Director of Family Business Alliance. Leading Forward offers interactive facilitated sessions and learning opportunities from other local businesses who will share their visions and beliefs about leadership. They will tackle leadership styles, team development, effective boards, innovation, and culture. The five-month program that features five half-day in-person workshops and one-hour individual coaching sessions will begin on August 9, 2023.

Introducing the first class of leaders:

Brandon Bissell, Imperial Clinical Research Services
Cameron Young, Behler – Young
Elizabeth Avra, Apek Holdings LLC
Geoff Miller, Grand Rapids Chair
Kelly Slikkers, Tiara Yachts
Robert Dunn, MountainAire Builders
Ross Haan, Impact Fab, Inc.
Steve Kloosterman, Westshore Electronics
Todd Van Haren, SecurAlarm

About Family Business Alliance:

Family Business Alliance, West Michigan’s only association of family business organization, seeks to preserve our unique culture of family driven organizations. Established over 15 years ago by local leaders of family businesses, today we represent nearly 170 family run organizations with over 450 active representatives. Together we create connections, elevate leadership, and navigate governance to advance family business in the West Michigan Community. For more information about Leading Forward or Family Business Alliance, contact Robin Burns at robin@fbagr.org Written by Robin Burns

65 Years Strong: How Doyle & Ogden Thrives as a Third-Generation Family Business

An old building from the 1950s. The original building for Doyle and Ogden Insurance

The original Doyle and Ogden Agency Building

Family Business Alliance member, Doyle and Ogden, is a 3^rd generation family-owned insurance company in West Michigan. This year, they are commemorating their 65^th business anniversary which is no small feat. According to the McKinsey Institute, the average lifespan of an S&P 500 company is about 18 years, so celebrating these impressive milestones is important. Especially when there is no one-size-fits-all approach to family business.

Shannon Heads, Vice President of Operations

To honor and celebrate our members who have achieved “Milestone” anniversaries, we are sharing their family business history and a few of the milestones that got them to where they are now. Let’s take a look at what third generation family member, Shannon Heads, has to say about the family journey 65 years in.

How did the family business begin?

In 1958 my grandparents welcomed their 11^th of ultimately 12 children, my dad, Mike Doyle. At the time, my grandfather, Del Doyle, was working as an adjuster for Wolverine Mutual. With that any mouths to feed, my grandpa decided to find an additional source of income. That is when he decided to open his own insurance company, and several years later, he also started a travel agency.

The Doyle Family

Over the years, more of the family members got involved with the travel agency than the insurance company, as it is a more glamourous industry. At the time, only one of his sons had decided to go the insurance route. However, when my grandfather passed away in 1984, my father, Mike, was called back from the other side of the country where he was living at the time to help his brother run the company. I personally worked for an insurance company for more than six years prior to joining the family insurance agency in 2014.

Del Doyle

What’s been most surprising about your family business journey so far?

Being in the family business has made me feel even more connected to my grandfather than I ever have been. He started the company and passed away shortly before I was born, but being here every day to help continue his legacy has been so impactful. It continues to strengthen the thought of how blessed you can be both with the family present in your life now and the legacy of those who no longer are.

If you could go back in time, what’s one piece of advice you’d give yourself?

To breathe and know you have time to accomplish all your goals and they won’t happen overnight, life is a marathon.

In Doyle & Ogden’s 65-year history, what do you identify as the family business’s most important contribution?

The creation of our family foundation and the work we have done in the community to give away thousands of coats to children over the last 13 years.

All photos are courtesy Doyle & Ogden. The interview has been edited for length and clarity.

Family Business Alliance strives to help family businesses with the tools, resources, and connections to help businesses succeed. Learn more about our resources including Leading Forward, Succeeding in Succession, and Navigating Governance that help to advance family business in our community.

This feature is part of our Member Anniversary Program. For more information or if you are interested in exploring opportunities to be featured, please email aislinn@fbagr.org.

Stronger Together: WM Uniform and Wildman Business Group Partner for Long-Term Success

Patrick Van Tuinen, President of WM Uniform, and Josh Wildman, CEO of Wildman Business Group

Recently, FBA member, WM Uniform, announced their partnership with Wildman Business Group, a family-owned, Indiana-based company. The two family businesses share parallel histories, values, community commitments, and together have 130 years of history in the industry.

We sat down with Patrick Van Tuinen and Josh Wildman, both third generation family business leaders of their respective family companies to learn more about the partnership and what it means for their businesses.

About WM Uniform

A black and white photo of West Michigan Laundry

The early days as West Michigan Laundry

Gordon Van Tuinen founded West Michigan Laundry in 1963 which served as a laundry and dry cleaner for personal apparel serving the Holland area. He quickly began expanding, moving into the commercial space with uniform and linen rentals. Gordon’s sons, Ken and Tom joined the business, in 1974 and 1983, respectively. They continued growing and innovating with several additions and investments in automation in the following years. By 2010, WM Uniform had fully transitioned to the third generation of leadership. The company now services areas throughout Michigan.

About Wildman Business Group

An old laundry and dry clean service van

The origins of Wildman Business Group

Upon returning from serving in WWII, Rex Wildman purchased a local dry cleaner in 1952 which would eventually become Wildman Business Group. In 1977, Rex’s son Brent joined the business and branched out into the industrial uniform industry. The company continued to grow through acquisitions and vertical integration under strategic leadership and succeeded to Josh Wildman in 2011. Today, they offer services ranging from uniform rental, bathroom hygiene products, deep cleaning, mat laundering, rental, and more throughout the Midwest.

Strategic Partnership: A New Transition

Josh Wildman and Patrick Van Tuinen

What began as an industry connection eventually blossomed into a friendship and celebration of common values. “Customer loyalty, relationships, honesty and integrity and above all doing business the right way” are at the core of each business, said Josh.

To advance their family business vision, the Wildman Business Group began a series of smaller acquisitions a few years back, and it became clear that WM Uniform would be a perfect fit for their portfolio.

When the Van Tuinen family began discussing succession as key leaders were approaching retirement, given the strong M&A environment following the COVID-19 pandemic, they also considered an acquisition. However, it was only an option with Wildman because of their shared values. The Van Tuinens wanted to ensure stability and continuity of care and service for their employees and customers.

Ultimately, the possibility for WM Uniform came down to timing. “We didn’t know if that would be an opportunity, but if you don’t put it on the table, you don’t know,” Josh Wildman shared. “We had an initial conversation while Patrick and his cousins were discussing succession planning. It became clear that we could be stronger together.”

In May 2023, the two companies announced their strategic partnership, making WM Uniform a division of the WildmanBusiness Group. Maintaining the same name, values, and customer service, WM Uniform is carrying the family’s legacy and team forward through the partnership.

Fulfilling the Family Business Vision

To both families, the partnership is more than an acquisition, and it will help them achieve their family business goals. It allowed Patrick to continue the business with the Wildman family while his cousins could retire. “I will be staying on, hopefully for years to come, and our fourth-generation family member plans to stay on. He is early in his career, but he has…gotten excited about staying on board,” said Patrick.

For the Wildman family, their 200-year vision means they are committed to being a family-owned business for centuries to come, and partnering allows them continue making business decisions for the long-term. The acronym “W.I.L.D. – “World Influencers Living Differently” guides their decisions, Josh said, and stewardship is about changing lives in the communities where they serve and work.

The Wildman Business Group approaches acquisitions with the goal of continuing the brand and legacy of the company, which is crucial to many family businesses. “You have a choice. You don’t just have to sell your company to the larger national or private equity. Together, we create synergies that benefit the combined organization,” explained Wildman. As part of this strategy, having family involved is a positive. “We want them there because that is the legacy. If it’s a healthy family situation, it’s going to be a win-win.”

What’s Next for WM Uniform?

Three men standing in front of their business

Third generation Van Tuinen family leaders

For now, the WM Uniform team is focused on continuing the relationships they have in West Michigan. “There are more opportunities, benefits, products, and services that we can provide to our customers, and they are ready for them,” said Patrick. Additionally, by partnering, WM Uniform can grow with their customers who are also expanding within the region.

Josh shared that they too are excited for what this could mean for their overall business. “The WM Uniform team is doing some very unique, disruptive things such as service without contract. We are excited to learn more about what that could mean in a broader sense for our overall strategy,” among other features from WM Uniform.

The Holland-based business has an average employee tenure of 10 years, and both leaders are passionate about continuing this. “We truly want to be a destination employer. If you work for WM Uniform, they are going to treat you well, they are going to invest in your career, and you can feel good about the purpose you’re working for,” said Josh.

What’s Next for Family-Owned Businesses?

When asked what’s next for family-owned businesses, Patrick and Josh agreed: family businesses are not going anywhere.

Patrick: “We have 12,000 combined customers and 90+ percent of them are family businesses, that’s who we choose to do business with.”

Josh: “The majority of the economy is still based on companies like WM Uniform and ours.” Because family businesses can make decisions for the long term and tend to “put the people above the profit…it can be a catalyst to help our nation recover what got us to where we are,” expressed Josh.

All photos are courtesy WM Uniform and Wildman Business Group. This interview has edited for length and clarity.

Written by Aislinn Teachout

If you are interested in exploring opportunities to be featured, please email aislinn@fbagr.org.

Member Milestone Spotlight: SecurAlarm Celebrates 30 Years as a Family-Owned Business

Brothers and family business leaders standing next to each other similing.

Brent Van Haren, President and Todd Van Haren, Controller

Family business success is different for every family-run entity. There is no one-size-fits-all approach.

To honor and celebrate our members who have achieved “Milestone” anniversaries, we are sharing insights into their business journeys. In our first highlight, read what second generation leaders, Todd and Brent Van Haren, share as they reflect on the 30th anniversary of SecurAlarm.

About

SecurAlarm is a second-generation, family owned business located in Grand Rapids. They specialize in providing comprehensive commercial security services – from cyber security, building security, and more. They proudly address the risks and concerns of their clients from physical property to business continuity.

Gloria Lubben and Pat Van Haren

Where and how did the family business journey begin?

It began in the heart of another family business. Our father, Pat Van Haren, began his career teaching but quickly realized it wasn’t his passion. He shifted to wiring houses and businesses with his dad who was operating a small electrical business, Van Haren Electric. It quickly grew into a successful electrical contracting business defined by high quality people and installations.

Gloria Lubben joined Pat and his brother, Brian, to launch SecurAlarm Systems, Inc as a subsidiary to Van Haren Electric. At that time, there was a gap in the market for delivering complex solutions with high level quality. They cared enough and believed they could do better in protecting what matters to businesses. This is why we exist today.

Todd Van Haren speaking on an FBA event panel

What’s been most surprising about your family business journey so far?

The generosity of other family businesses and how invested they are in seeing each other succeed. We have learned so much from our fellow FBA members through Peer Groups, events, workshops, and other connections. While each business is different from a family/corporate structure and industry perspective, it’s amazing the similarities and challenges we share.

If you could go back in time, what’s one piece of advice you’d give yourself?

Van Haren Family Photo

Enjoy the time with prior generations. Capture their story and preserve it. It has shaped so many aspects of who we are. While some aspects might not be as favorable as others, try to understand and leverage them.

Also be intentional about including all family members (spouses, siblings, parents, children, etc.) that aren’t directly involved in the business. Family can be a huge strategic advantage and it’s important to keep everyone informed and engaged.

In SecurAlarm’s 30-year history, what do you see as the family business’s most important contribution?

Remaining dedicated to why we exist: We Care, So We Protect. It drives our decisions, how we measure success, and how we serve our community, team, and clients.

We are in a rapidly changing cross section of industries (construction, security, and technology) and we look to our WHY whenever we’re at a crossroads. We engage with empathy and a desire to see our team, clients, and partners succeed. We invest significant energy into making sure whoever we encounter feels cared for by listening, confronting brutal facts, and taking action on whatever is holding us back. Because of this, our team members tell us they are better individuals, spouses, siblings, friends, and leaders. Our clients trust us and lean on us for guidance.

What do you identify as a pivotal change throughout the business’s history?

Over the last year, SecurAlarm has embarked on a business model shift, which we are still in the midst of. We are shifting our focus from products to services because we believe security is so much more than technology and transactional relationships.

We want to align technology, procedure, and training unlike any other security integrator out there. We want to deliver personalized, comprehensive, and strategic plans and solutions to our clients, who we think of as partners. So much change is required, and it will be a long journey, but we know it will allow us to better serve our team and clients for another 100 years. Why the shift? It goes back to our Why, of course! We Care, So We Protect.

All photos are courtesy SecurAlarm.

This feature is part of our Member Anniversary Program. For more information or if you are interested in exploring opportunities to be featured, please email aislinn@fbagr.org.

Small Business Week Feature: Ludema’s Floral & Garden

To celebrate small business week, FBA sat down with Allison Ludema from Ludema’s Floral and Garden to understand their small, family business story and what makes them tick. Read on to learn how their business has blossomed over five generations.

Where it All Began

Ludema’s Floral and Garden, a fifth generation, family-owned business, has been on the same land since they opened in 1907. What is now a busy commercial area in Kentwood was once an agricultural area filled with greenhouses and family farms. Allison’s great, great grandparents began the business by selling their extra produce on a road-side stand, and they would drive their products to the East Side Market in Detroit and other local markets. Then, their focus was mostly fruits and vegetables. They eventually evolved into indoor plants and other garden crops.

Over time, subsequent generations began infusing their passions into the business. As Allison explained, the fourth generation, her mother and aunt, started moving the business toward floral sales.

“My mom was the one who developed the department from nothing…It’s grown by leaps and bounds, even in the last 10-20 years.” When Allison was a teenager, they began offering wedding services again and Ludema’s continues to expand and connect within the West Michigan Community.

In addition to weddings, corporate partnerships and events sales have continued to expand as they grow their reputation in this space within the community. For example, Ludema’s partners with the Amway Grand Hotel Downtown Grand Rapids to provide fresh, beautiful floral arrangements throughout their lobby.

“Our quality of work has pushed other people to recommend us,” says Allison. The family business also works with Corewell Health through a concierge service, and Allison’s goal is to continue developing these relationships and community partnerships in coming years.

“A lot of people still don’t know that we do flowers. They associate us with the greenhouse and produce we used to have, rather than a year-round floral business.”

Although the fifth-generation business leader manages the strategic direction of the company, the fourth generation is still involved behind the scenes. “We of course talk to each other about everything that’s going on,” and her parents still reside on the property where she and previous generations grew up. In addition to the strategic direction, Allison manages the retail operations and, like many family business owners, wears many hats. She is thankful to have a great team of managers and coordinators to help her day-to-day. Year round, their team consists of fewer than 20 employees but employs as many as 50 employees during peak seasons.

Allison never anticipated joining the family business even though she grew up on the property that has been in her family for over 100 years. “We always had to help growing up, even as little kids.” From learning how to serve customers, to tying bows for arrangements, she has been involved in the business for as long as she can remember. Wanting to pave her own path, Allison majored in Hospitality & Tourism with an emphasis in Event Planning. Although she didn’t know it at the time, it came in handy for her role today.

Today, it is the legacy and history that makes her most proud. She explains it wasn’t until COVID-19 created so much uncertainty for the business that it dawned on her just how special Ludema’s is to her and the community.

“It lit a fire under me. I did so many things I never thought I would have to do or explore. I’ve always been proud of it and love it, but the fear of losing it heightened it even more.”

Another point of pride is the relationships with her customers. “We have a lot of regulars who know a lot about our business and our family. That we know them by first name, and when they walk in we can greet them that way is a really special thing.” Maintaining that for more than 116 years is no small feat, and they have worked hard to do so. Allison explained that their cohesive team culture is part of creating this customer experience and welcoming atmosphere.

Aside from the customer connections, Allison feels that locally owned business are important “because we understand the community, how it changes and we can evolve with it.” Not to mention the passion and quality of their products, which has been passed down for generations.

“We care about the quality, and we care about what we are sending out the door, and I think that’s the difference with a small business.”

What’s Next For Ludema’s?

When asked what she is most excited about in the future of Ludema’s, Allison expresses, “I am very passionate about continuing to build our floral department and continue to let people know that we are here all year round to get a beautiful floral arrangement or help with an event. We put our hearts into everything that we do and when we do it, we do it well.”

As they continue to move forward, Allison acknowledges that without “that family connection from the beginning” and the foundation it provided, “we wouldn’t have the other unique parts of our business.” Like any family business, Ludema’s has transformed and evolved over the generations yet maintains the shared roots of generational passion and expertise.

Experience with Family Business Alliance

As a small, family business owner, the Family Business Alliance Peer Groups have been valuable for Allison. “Being in a room with people that have the same sort of struggles that I do is very comforting but also mind-blowing.”

“To hear people from corporations that I have known my whole life dealing with similar issues to my own is so comforting. No matter how big or how small, or what the struggles have been within you family company, to know that someone else is experiencing something similar that can provide insight, is what I appreciate.”

This interview has been edited for length and clarity.

Written by Aislinn Teachout

Small Business Week: How GL Resources Became Accidental Entrepreneurs and Built a Successful Business

As part of our Small Business Week celebration, we sat down with the family behind GL Resources – George Snyder, Joanie Snyder, and Alan Snyder to learn about their business and what it’s like working together as a small, family-owned business.

Where It All Began

Founded in 1982 by George Snyder, GL Resources is a first-generation family business location in East Grand Rapids. They represent furniture component manufacturers, and sell hardware, including drawer slides, kitchen hardware, hinges, and more. Connecting furniture manufacturers and hardware manufacturers from a variety of industries, GL Resources works with companies of all sizes.

George and Joanie Snyder stumbled into owning their own business by chance. Both had previous careers and were originally from Pittsburg. When a friend needed a representative in West Michigan, the high school sweethearts decided to take the leap and relocate East Grand Rapids. Taking this position laid the foundation for what eventually became GL Resources.

In 1984, George went completely on his own and they incorporated. “We had no plan,” says George, but they were up for the challenge. “Back in the 80s, there were a lot more furniture manufactures here, and there was quite a base in Western Michigan.”

Since the early days, the business has grown in many ways. One progression was adding three additional sales representatives in the early 1990s, all of whom are still with the business today. Together, they cover the Midwest – including Michigan, Indiana, Ohio, Kentucky, Illinois, and Wisconsin.

Working Together

Most recently the family welcomed Alan Snyder, their son, into the business in January 2021. Alan’s focus has been on growing the business and expanding into new product types and creating new partnerships throughout the US. His wife, Nicole, has recently joined the business as well, truly making it a family affair.

Before joining, Alan worked for a few notable local, family-owned corporations, including Steelcase and Bissel as a financial analyst. “I knew it was time for a new opportunity.” It was at that time that George approached him with a job offer. “We’ve been talking, and we might have a job for you at GL Resources.”

Alan notes it was the first time they had discussed him joining the business. “I was very excited about it. Working here was always in the back of my mind, but I wanted to build up other experience and learn from other companies first.” Although the business was not founded on the premise of passing it down, the family expressed that having the second generation involved has given them a transition plan.

“It’s a cool little business, and we felt if we could transition the business with Alan, it could go on another 40 years. If you don’t, it ends.”

Joanie, who serves as President, has been there since the beginning. After having their first child, she officially began working for the business. Beforehand, she had a career as an accountant, so managing the bookkeeping for GL Resources was a natural progression. Initially a spousal-run family business, George and Joanie’s differences also became their strength as owners and partners.

“I came from a very structured business environment,” says Joanie. “So, I tried to bring that structure here, but it took a while for us to figure out how best to do this.” As a “details person,” Joanie is now responsible for many of their organizational processes, formal structures, and general management. Conversely, George is the risk taker, so Joanie’s influence allowed him to focus on sales and vision.

Bringing in the second generation has helped professionalize the business in various ways, as is typical transitioning from the founder’s dream stage.

“Alan has really opened our eyes to be more forward thinking,” shares Joanie. Navigating generational differences when working together is inevitable in family run organizations, but the Snyder family has thoroughly enjoyed working together.

The Importance of Small and Family-Owned Businesses

When asked about the importance of small and family-owned businesses, Alan expressed that statistically, small businesses employ a significant share of the country’s workforce. “I don’t think you realize that coming out of college as a young professional. Not everyone has the opportunity to go work from a family-owned business, but they are everywhere.” While Joanie stated that small businesses are “the backbone of America.” It is no easy feat starting and running a small business, and George explains he is proud that they have remained in business for 42 years.

The family takes pride in their business and its history. Decades ago, Joanie would bring her sons into their office with her while she worked, which wouldn’t have been possible at a corporation. “That’s a unique aspect of small businesses, having the flexibility to do both.” This history creates a special atmosphere within the family business. In reflection, Alan shared: “My mom brought me in, and now my wife is bringing our two-month-old in, and that is special.”

Community Involvement

For many small and family businesses, community is key. When he was first getting started, Alan leaned on resources like the Chamber Roundtables for support. “I was brand new to the sales role, so being with other sales professionals helped.” Being involved with Family Business Alliance and the Chamber has helped with various professional development areas, networking, and learning about other businesses in the community. The Family Business Alliance forums “are great information sources and it’s also great networking.”

“Alan has done a great job branching out, being involved with the Grand Rapids Chamber and Family Business Alliance,” explains George.

Alan has also recently joined a Peer Group. He explains, “I like to hear other people’s perspectives on how they are handling challenges within their businesses and grappling within their families.” For example, Alan has two brothers, one of whom may also be interested in joining the business at some point. “Hearing how they are handling it has been helpful for me to navigate how we should approach that in our family.”

This interview has been edited for length and clarity.

Written by Aislinn Teachout

Succession: Why Logan Roy Was Doomed to Fail

HBO Succession cast seated posing for a serious photo.

Image by HBO

If you are a family business leader, don’t be a Logan Roy.

For the last three years, millions of viewers have tuned into HBO’s hit TV show, Succession waiting for Logan Roy to identify a successor for Waystar Royco. The series magnifies all the complex drama which can plague a family run organization, but after 4 seasons, I do agree with Logan – they are all “idiots,” and Waystar Royco should not be succeeded to any of the family members. So, why was Logan doomed to fail in succeeding the business to his children? He ignored crucial components and best practices of family business leadership development. As each character develops through the series, viewers are tasked with evaluating them and trying to fit a square peg in a round hole. We come to understand that Connor has disengaged from the business completely and lives an entitled lifestyle without any sense of obligation to the business or community. He continues to purge his financial resources on an election campaign where he polls at 1%. Kendall, who appears in season one as the “chosen” son, lacks instinct, confidence, and organizational knowledge. When he appoints himself as CEO after his father’s airborne stroke in the opening scene, it is only then that he learns the organization is $3 billion in debt. He is also plagued with addiction and self-destructive behaviors attributed to his relationship with his father. Shiv, a politically savvy and competent political consultant, is filled with insecurity. Even when it comes to her judgement on picking a political candidate – the one area she is most qualified for – her expertise was undermined by Logan. And, finally, Roman, the youngest Roy child, constantly lives up to the “baby of the family” monolith and is enabled by Logan despite being incapable of cultivating relationships, personal or professional. We learn that despite being fired from an entry level role in the family business, he has earned a seat on the board and is eventually hired as Chief Operating Officer.

Kendall Roy from Succession looking serious with the quote "I love you, but you are not serious people," from Logan Roy typed out.

Image from Reddit / turdette_ferguson

Based on this assessment, Logan Roy was right when he said, “You are not serious people.” The children are not capable of taking over his most prized possession, yet in many ways, he set them up for failure. If you are a family business leader, don’t be a Logan Roy. HBO’s Succession captures many of the stereotypes of family businesses and their heirs, and the series is just one exaggerated example of what not to do. Successful family business leadership transitions take years of careful consideration and planning. They require consistent attention, re-evaluation, communication, and should include a backup plan. Here are a just a few considerations for family business leaders as they seek to identify their own successor:

Define Leadership Needs of the Organization. Establish a leadership profile based on the opportunities, threats, and weaknesses of the organization. Consider the input from outside advisors, board of directors, and senior level management. What are the skills required to move the organization forward and to serve as the next steward of the organization?
Define and Establish a Path to Leadership. No one starts at the top, even if they share the last name of the Company’s founder. Maybe the family member works through a management training program and experiences various aspects of the business, all these norms can be established through good governance.
Utilize Leadership Development and Assessments Resources. History has demonstrated that the most effective leaders are self-aware. Assessments provide an objective view of the skills and capabilities of each family member. Once the assessment is completed, you have a professional development roadmap. Support individual development by engaging in leadership conferences that are dedicated to the development of family business leadership skills. Create opportunities for transparent and consistent communication through an annual review. Recognize the “perfect leader” does not exist and begin to develop a senior leadership team to support the next generation leader.
Develop Professional Skills Outside the Business. A widely accepted best practice for family business organizations is to establish a governance policy which requires all family members to develop professional skills outside the business. This provides the family member an opportunity to build professional networks, gain organizational operational insight, and create diverse perspectives.
Hire Based on a Job Opening and Alignment. Every Next Generation leader will be scrutinized when they join the business. Family members should be hired based on professional skills and experience to fill a need. Their entry point should be commensurate with the skills and experience they bring to the job and follow employment and market compensation guidelines.
Identify Development Paths within the Organization to Build Confidence. Find opportunities for development within the organization in either roles or special projects. Many organizations rotate family members through departments to learn integral sections of the business. Others can create opportunities with new product lines, innovation projects, and market expansion opportunities. These roles provide learning opportunities for the next generation to develop confidence while also earning respect and credibility with other organizational stakeholders including other leadership, clients, and employees.

If you seek to succeed in succession and transfer your family business to the subsequent generation, investing in leadership development and good family governance are two of the critical components to ensure that your legacy, values, and your organization survive for years to come. Family Business Alliance strives to help family businesses with the tools, resources, and connections to help businesses succeed. Learn more about our resources including Leading Forward, Succeeding in Succession, and Navigating Governance that help to advance family business in our community. Written by Robin Burns

Get to Know Your Membership Engagement Manager: Mary Cline

Why do you think family businesses are important to West Michigan?

Family businesses are the backbone of a vibrant community. Business families are deeply rooted in their communities. This connection facilitates close and long-term relationships all while making a positive impact within their community. Additionally, the family values tend to translate throughout their employees and into the greater community.

Tell us a little about your career/background before FBA.

I am a graduate of Hope College. I started my career working in advertising and marketing and worked in both Chicago and Denver. I took time away from the work force when my 3 sons were born. As they started school, I began to explore my yoga practice and pursued my 200-hour teacher training and then my 500- hour teacher training. I taught at a yoga studio in Redmond, Washington. When I went back to work full-time, it was a yoga student who invited me to interview, and eventually hired me to be the events and communications manager for the not-for-profit where she has served as Executive Director. I moved back to Michigan in 2016 and have worked in events and corporate relations for the Crohn’s and Colitis Foundation and Samaritas.

What do you enjoy most about living in West Michigan?

Some of my favorite memories are my summers spent in Northern Michigan.

What is your favorite (non-work related!) hobby?

I love to practice yoga, ski, both X-country and downhill, play tennis, sail, bike, water ski and float on a tube in a lake.

Tell us a little about your family.

I have 3 sons. Two are attending Purdue University. One is a senior and will move to Cary, NC upon graduation this spring for a job. The second is a freshman in First Year Engineering, he will enter into the Electrical Engineering major next year. My youngest son is a junior at East Grand Rapids HS. He plays Water Polo and swims. I have 2 cats that were feral and starving when I encountered them. I just felt the need to feed them and make them comfortable with human touch. They now rule the home.

Fun Facts about Mary:

Favorite GR Restaurant: San Chez
Favorite TV Show or Movie: Succession
Favorite Book: Pillars of the Earth

Shop Local Family Businesses: West Michigan Holiday Gift Guide 2022

Baker Book House: Head to Baker Book House, a family-owned Christian bookstore for an ample selection of literature and curated gift items.
Baudville: For unique and customized gifts look no further than Baudville. The family-owned business has plenty of personalized gift boxes and customizable products for everyone on your list. Need gifts for employees? Baudville specializes in employee recognition gifting opportunities.
Big O’ Smokehouse: Stop in at Big O’Smokehouse market in Caledonia and pick up some of West Michigan’s best smoked fish products, spreads, jerky, and more! With 5 generations working in the seafood industry, their products will score big at your holiday parties and for the seafood lover.
Eastern Floral: From custom gift baskets, holiday plants and greens, to a curated gift shop, Eastern Floral can be a one-stop shop for gifts for others – and yourself! Consider one of their floral subscriptions or floral design classes for a unique gift.
Ferris Coffee & Nut: Ferris Coffee and Nut has ample gift options that are perfect for hostess gifts, employee gifts, and more. The 95-year-old family business has an assortment of holiday themed treats, gift boxes, and more that make for a delightful present.
Game Room Guys: Check out Game Room Guys’ selection of arcade games, pinball, air hockey, and more for the gamer on your list, or outfit your basement with a new game to keep Christmas night interesting!
Hometown Pharmacy: With over 36 West Michigan locations, Hometown Pharmacy is proud to offer excellent service with prescription maintenance, pharmacy services, and specialized gift departments. Plus, they offer free gift wrapping on purchases over $15!
Koorey Creations: Looking for a one-of-a-kind gift? Consider Koorey Creations’ custom jewelry services. They also offer several artfully crafted jewelry collections with ready-to-wear pieces.
Ludema’s Floral: For over 100 years, Ludema’s has been serving West Michigan’s with their garden and floral offerings. Pick up some beautiful winter arrangements, poinsettias, or give a gift card for the green thumb in your life to shop bulbs or starter plants come Spring.
Meijer: No holiday dinner or stocking is complete without a trip to Meijer!
Schuler Books: Find a special book for everyone on your list at Schuler Books. Don’t miss their curated gift selection!
Shannon Cohen: From inspirational books, to empowering mugs, stationary, and apparel, Shannon Cohen products are sure to be a hit with your holiday gifting.

Check out the family-owned service providers below for additional ways to support local businesses this season!

Catered Creations: Hosting the holiday party? Get in touch with Catered Creations for all of your catering needs.
Curtis Cleaners: Skip the laundry and opt for dry cleaning services before and after your holiday parties with Curtis Cleaners. The family-owned business has locations throughout West Michigan.
Evergreen Sprinkling: Give yourself the gift of less stress this winter and opt for Evergreen Springling’s residential and commercial snow removal services. (North Holland Only)
Holland Litho: For beautiful stationery and great customer service, consider Holland Litho Printing Service for any of your holiday cards or other printed materials.
Wonderland Tire Company: Need new tires before the lake effect starts? Check out Wonderland Tire Company for all your tire needs and routine car maintenance services like oil changes and alignments.

Did we miss an FBA business? Email us (fba@fbagr.org) to be added to this list!

Key Questions for West Michigan Family Businesses

1. What are our core family values and how do they impact our success? Family values are defined as the underlying beliefs, principles, and ambitions of the family. A shared value system can unite family members and provide a framework for relationships with customers, employees, and the community. Values serve as a compass to help organizations navigate difficult decisions, drive practices and policies, and distinguish itself from non-family run organizations. How do you best understand and identify your family values? Look back at your family business history. Identify pivotal points in the organization and define the value characteristics that best define how your family responded. 2. How do we deal with inherent conflicts? All family businesses inevitably will experience conflict. Family run organizations operate in three spheres – ownership, business, and family. This is widely described as an intersecting three circle model, and the intersection of the three spheres is where you encounter common conflicts. Some issues that create the most tension include the direction of the business, roles and responsibilities of family members, and compensation. Having family business advisors, outside council, or more formal governance structures can help to navigate and minimize conflicts. 3. What governance systems do we have in place? Many family business organizations begin with a founder whose entrepreneurial vision launches and builds the business. They prefer an independent operating style and full control over decisions and direction of the organization. As the founder looks to engage the next generation and families begin to expand, there is the need for a more formalized governance structure. Governance structures assist in developing family relationships, support effective decision making, and strengthen accountability of all stakeholders. Board of Directors, Ownership Agreements, Family Meetings, Family Councils, Family Foundation and Family Office are some common examples of systems that are available as the family grows and ownership becomes more complex. 4. Do we have clear compensation and equity arrangements? Unsurprisingly compensation and equity are often the most contentious issues in a family business. What are the expectations of the family members (active and non-active)? What is fair? What is equitable? Family organizations should have well-defined job descriptions, compensation packages, and promotion criteria for both family and non-family members. Some organizations separate equity and profit structures to ensure that the distribution of profits to family members is documented and fairly distributed to avoid additional controversy. Equitable is not necessarily equal for many family run organizations. 5. What are the obstacles facing family businesses today? All businesses are currently challenged with talent and retention issues as well as implementing growth and innovation strategies. Family Businesses are also challenged with unique obstacles concentrating in areas of family leadership and ownership. In a recent survey of family businesses in West Michigan, leaders identified they are most concerned with properly preparing the next generation, adapting governance strategies, and implementing their family values. In terms of ownership challenges, they are looking for information and resources on shareholder responsibility, evaluating equity, and shareholder agreements. 6. Do we have a business succession plan? If you do not have a plan, you’re not alone. According to a recent study by PWC, only 34% of family run organizations have a robust, documented, and communicated plan in place. Succession plans should incorporate all aspects of a family business including ownership, governance, and leadership. Succession planning is a long journey and often includes defining when family members may work in the business, how profits should be distributed, who may serve on the board, preparing future leadership, and other matters such as taxes, liability, estate planning, ownership stakes, and voting rights. From planning to transition, succession implementation can be a seven-to-ten-year process. 7. How am I engaging the Next Generation? As they say, “All the flowers of all of the tomorrows are in the seeds of today.” Successful succession planning begins long before the next generation can determine their future career choices. Engagement for family run business should include education, communication, and collaboration. Formal and informal education should include sharing and documenting family history and family values. Whether at the kitchen table or a more formal family meeting – these are key opportunities to share information. Families should also explore digital communication vehicles (websites, social sites, or newsletters) to build and connect family members. Finally, creating collaborative opportunities around a project or charitable giving provides tangible experiences to build relationships, reinforce values and cultivate engagement. 8. Do I participate in the family business community and take advantage of resources? While every family business is different, many share the same operating challenges. Connecting with and learning from other family business organizations while developing a confidential and supportive peer network is a great way to tackle these dynamics. Sustaining a family business is a journey, but you don’t have to do it alone. Family Business Alliance seeks to help family organizations in West Michigan thrive by creating connections, navigating governance, and elevating leadership for over 165 member organizations. Learn more about how we want to help your family organization at fbagr.org.

EPIC Awards: Family Owned Business of the Year

As part of our mission to advance family business, we are excited to announce a new collaboration with the Grand Rapids Business Chamber.

Since 2010, The Grand Rapids Chamber’s EPIC Awards have recognized the amazing organizations that are building this thriving community and supporting our region through EPIC (Entrepreneurial, Progressive, Innovative, and Collaborative) proportions. This year, Family Business Alliance teamed up with the Chamber to establish a category exclusively for family business organizations to engage and be honored for their efforts and innovation.

We are all aware that family run organizations positively impact our community and economy, so we are excited that an FBA member will have the opportunity to be recognized as the Family-Owned Business of the Year!

The award will be given to a family business that is either a Family Business Alliance Member or Grand Rapids Chamber member and exhibits the criteria below:

EPIC Organizational Awards Criteria:

Has a growth mindset and supports/demonstrates equitable entrepreneurship throughout the organization’s services and programs
Creates an organizational culture that is progressive – not afraid to put new ideas into practice and has an intentional focus on belonging and inclusion
Seeks out innovative opportunities to be creative in their designated industry and community by leveraging the organization’s diversity
Gives back to the larger community and is actively collaborative with other organizations and initiatives to create a thriving West Michigan for all

As an organization, you can either nominate yourself, or be nominated by anyone from outside of your organization. To nominate a deserving organization, complete the nomination form. Nominations close on Thursday, August 4th. After all applications are reviewed by an independent Chamber Peer Selection Committee, finalists are notified. Award recipients are announced the night of the event, keeping finalists and attendees on the edge of their seats.

We are thrilled to be able to formally acknowledge the positive impact that family businesses make in our community. Happy Nominating!

Timeline:

August 12th: Nominations Close
September 5th: 3 Finalists are chosen & contacted
October 4th: Finalist Reception
October 19th: EPIC Awards Gala

For more information, please visit the EPIC Awards page or email Aislinn Teachout, FBA Marketing & Events Coordinator, at aislinn@fbagr.org or Megan Steenwyk, Business Services Manager, at megan@grandrapids.org.

About Family Business Alliance:

Focus on Legacy and Values.

Frequent Family Conversations are Key.

Embrace Innovation.

Identify and Nurture Potential Successors.

Define Roles and Responsibilities.

Succeed at Succession this Season

What was your first job?

How did you become involved in your family’s business?

What was most challenging about stepping into the leadership role of your family business?

What was most exciting ?

What advice would you give to the next generation of women working to find and build their voice in a family business?

What leadership lessons have you learned from the previous generation that you rely on today?

How do you keep your family business’ story and legacy alive?

What makes you most proud of your family business?

What book is on your nightstand?

What is bringing you joy right now?

About Contract Dewatering Services

How to Manage the Risk of Cyber Attacks

Cybersecurity Threat

Protection

Action:

Responsibility & Risk:

About K Group Companies

Industry Insights

K Group’s Evolution

Introducing the first class of leaders:

About Family Business Alliance:

How did the family business begin?

What’s been most surprising about your family business journey so far?

If you could go back in time, what’s one piece of advice you’d give yourself?

In Doyle & Ogden’s 65-year history, what do you identify as the family business’s most important contribution?

About WM Uniform

About Wildman Business Group

Strategic Partnership: A New Transition

Fulfilling the Family Business Vision

What’s Next for WM Uniform?

What’s Next for Family-Owned Businesses?

About

Where and how did the family business journey begin?

What’s been most surprising about your family business journey so far?

If you could go back in time, what’s one piece of advice you’d give yourself?

In SecurAlarm’s 30-year history, what do you see as the family business’s most important contribution?

What do you identify as a pivotal change throughout the business’s history?

Where it All Began

What’s Next For Ludema’s?

Experience with Family Business Alliance

Where It All Began

Working Together

The Importance of Small and Family-Owned Businesses

Community Involvement

If you are a family business leader, don’t be a Logan Roy.

Membership

Resources

Family Business is What We Do.